God is in the details…

Not allowed to ‘takealot’ anymore

Last year a good friend of mine very kindly bought Fast and Furious 6 for me. The Advert on the Takealot website stated that the version they were selling, was the extended edition. When the movie arrived, he noticed that it wasn’t the Extended Edition and queried it with them.

The tone of their response was basically a F you. I joined the debate as I didn’t think the tone was appropriate. I had in the past year also had cause to query an item I’d bought from them that had died 6 months after I bought it. They arranged for a courier to collect the item and instead of returning a repaired version to ms, they gave me a brand new one – I recall being very chuffed at the time.

Back to the Fast 6 debacle. We debated via email the fact that the item ordered wasn’t what was supplied. After numerous emails they advised that it was not their fault but their suppliers and that under no circumstances were they going to refund my friend. He eventually reported them to the Advertising Standards Authority which had no effect at all. All this for an item that cost R185 !

Last year I bought another item from them, despite my now knowing that what is advertised and what one gets, may be very different.

Today, I tried to order something and was advised that my account has been suspended – guess they dynamited the bridge without my even being aware of it.

In closing, I have been a client of theirs since they were dvdsa then became shopping matrix, then Take2  and now takealot. I have been buying online since the late 90’s and on occasion have had cause to query lost items etc. Amazon in the States, does not treat you like dog shit and make out like you are a criminal, they either refund you promptly or dispatch a replacement at their cost without batting an eyelid.

I am a believer in giving companies a second chance, but that philosophy doesn’t work, when you are a client of Takealot’s, seems they don’t believe in engaging with their clients, and would rather lose a seasoned shopper like myself – which in today’s economy, is just plain STUPID.


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